DiagnoseFind what’s holding back profit.

Find where time and money are being lost, compare ways to improve profit and decide what to tackle first.

A good fit when

When revenue is growing but profit is not keeping pace, delivery takes too much effort, or you need to know which services and customers are worth growing.

01 / How we work

Find the cause. Prioritise the change.

01
Understand
Agree one business question. Compare revenue with the real time and cost of delivering the work.
02
Test
Examine avoidable costs, scope, rework, pricing and process. Compare realistic ways to improve profit.
03
Recommend
Prioritise the changes worth making, explain the trade-offs and set out how to measure their effect.

02 / What you leave with

A decision on what comes first.

An evidence-based recommendation on what to tackle first, with clear priorities and a 90-day outline of next steps. Use it with your own team, or commission Design to turn the chosen change into a detailed delivery plan.

Read an illustrative recommendation

Illustrative Diagnose output

Which services are worth growing?

Example: a business winning more work without a matching rise in profit.

Check the evidence: Compare revenue by service and customer with the staff time, contractor fees, tools and rework needed to deliver it.
Find the cause: Test whether unclear scope, repeated revisions, pricing or a slow process is reducing the margin.
Recommendation: Trial clearer scope and approval for extra work on one service. Compare the likely benefit with changes to pricing or delivery.
Next 90 days: Month 1: establish delivery cost and margin. Month 2: trial the change. Month 3: compare margin, delivery time and client feedback before expanding it.

Hypothetical example. No client data, achieved result or implementation quote.

03 / Scope & investment

Clear before we start.

InvestmentUS$6,000–US$10,000

Timing

Normally three weeks

Reference scope US$7,500.

Excluding applicable tax. Implementation and formal assurance are separate.

What’s included

The reference scope

We investigate

One business question, in one entity.
Up to five stakeholder interviews.
Up to three workflows or opportunity areas.

You provide

A sponsor who can make the decision.
Access to agreed people and relevant documents, including revenue and delivery cost records where needed.

See the BBX 3D Process

Where Diagnose ends

Not included

Software development or project oversight.
Formal technical or security assurance, or regulated professional advice.

If you need more

Design adds workshops, requirements, suppliers, budget, owners, milestones, adoption and acceptance.
Design can also start from suitable discovery you already have.
Direct adds separately paid oversight once a plan is agreed. Both stages are optional.

What happens and what you get

The three weeks

Rupert leads, with agreed specialist input where assumptions need testing.

Week 1 / Understand

Gather evidence. Interview the people closest to the work. Find where time, cost and effort are reducing profit.

Week 2 / Test

Compare ways to reduce unnecessary costs and improve profit. Estimate value, cost, effort and risk in ranges.

Week 3 / Recommend

Recommend a route and priorities. Build the 90-day outline with measures of success. Hold the executive decision meeting.

What you receive

The recommendation

Evidence of where time and money are being lost, the causes and the options considered.
A recommended route, its reasons and what could change it.
Value and cost ranges, assumptions, risks and priorities.
A practical 90-day action outline and decision meeting.

Your next step

Use it with your own team, or commission Design to develop the detailed plan.

See what Design adds

Start with a conversation

Let’s untangle what’s next.

Book a first call