BigBearXKnotty problems. Clear plans.

DiagnoseKnow what to do next.

We test the evidence and options, then recommend the most useful way forward.

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A magnifying glass finds the loop in a coral thread.
A good fit when

When priorities compete, a process is holding you back or an investment needs a stronger case.

01 / How we work

From a question to a decision.

  1. 01

    Understand

    Agree the question. Listen to the people and examine the evidence.

  2. 02

    Test

    Find the causes and compare realistic options, including doing less.

  3. 03

    Recommend

    Choose a route, explain why and set out the next steps.

02 / What you leave with

A recommendation you can use.

A reasoned recommendation, clear priorities and a practical 90-day action outline.

Read an illustrative recommendation
Illustrative Diagnose output

Buy AI search—or fix the basics?

Example: a team struggling to find information.

Recommendation
Fix document ownership and access first. Trial the search tool you already have.
Check the evidence
Watch people search. Record what they cannot find. Check permissions before estimating the benefit.
Next 90 days
Month 1: establish the baseline. Month 2: run a controlled trial. Month 3: decide.
What could change the answer?
If search still fails with clear ownership and permissions, compare a small product pilot.
Hypothetical example. No client data, achieved result or implementation quote.
03 / Scope & investment

Clear before we start.

InvestmentUS$6,000–US$10,000
Timing

Normally three weeks

Reference scope US$7,500.

Excluding applicable tax. Implementation and formal assurance are separate.

What’s included

The reference scope

We investigate

  • One business question, in one entity.
  • Up to five stakeholder interviews.
  • Up to three workflows or opportunity areas.

You provide

  • A sponsor who can make the decision.
  • Access to agreed people and relevant documents.
See the BBX 3D Process

Where Diagnose ends

Not included

  • Software development or project oversight.
  • Formal technical or security assurance, or regulated professional advice.

If you need more

  • Design adds workshops, requirements, suppliers, budget, owners, milestones, adoption and acceptance.
  • Design can also start from suitable discovery you already have.
  • Direct adds separately paid oversight once a plan is agreed. Both stages are optional.
What happens and what you get

The three weeks

Rupert leads, with agreed specialist input where assumptions need testing.

Week 1 / Understand

  • Gather evidence. Interview the people closest to the work. Find the causes.

Week 2 / Test

  • Compare options and opportunities. Estimate value, cost, effort and risk in ranges.

Week 3 / Recommend

  • Recommend a route and priorities. Build the 90-day outline. Hold the executive decision meeting.

What you receive

The recommendation

  • Evidence, causes, opportunities and the options considered.
  • A recommended route, its reasons and what could change it.
  • Value and cost ranges, assumptions, risks and priorities.
  • A practical 90-day action outline and decision meeting.

Your next step

  • Use it with your own team, or commission Design to develop the detailed plan.
See what Design adds
Start with a conversation

Let’s untangle what’s next.

Book a first call